CRM Solutions :
CRM is an integrated approach to identifying, acquiring, and retaining customers. By enabling organizations to manage and coordinate customer interactions across multiple channels, departments, lines of business, and geographies, CRM helps organizations maximize the value of every customer interaction and drive superior corporate performance. Today's organizations must manage customer interactions across multiple communications channels including the Web, call centers, field sales, and dealers or partner networks. Many organizations also have multiple lines of business with many overlapping customers. The challenge is to make it easy for customers to do business with the organization any way they want-at any time, through any channel, in any language or currency- and to make customers feel that they are dealing with a single, unified organization that recognizes them at every touch point.

Enterprise Administration :
·CRM success for large enterprises. Enterprise wide Customer Relationship Management (CRM) fail if individual users and departments don't have access to the exact information they need. For CRM to succeed, companies must be able to maximize user adoption, support multiple processes, and maintain security all in a complex multi-dimensional environment. Sales force has been designed to meet those enterprise administration challenges. Sales force's unique enterprise administration capabilities promote high adoption rates because users see precisely what's relevant to them - with zero data clutter. Processes and layouts can be easily tailored to meet the specific needs of departments and work groups. And with our secure sharing model, the most advanced in the industry - you can be certain that only the users you authorize have access to each discrete piece of data.

Marketing Automation :

# Increase the value of every part of the customer lifecycle
As the leader in on-demand Customer Relationship Management (CRM), we understand the importance of integrated sales and marketing. Our closed-loop marketing automation application, Salesforce, empowers you to manage multi-channel campaigns and provide up-to-date messaging to sales. Lead hand-off is automated to ensure that no opportunity is missed. Real-time analytics and reporting give marketers the tools to evaluate results and adjust campaigns for maximum results.

# Comprehensive on-demand marketing automation
Integrated marketing and sales application with automated lead conversion o Real-time analytics to measure and optimize campaigns for best results o Multi-channel campaign management and analysis for a complete marketing solution o Rapid deployment and award-winning ease-of-use to get users working quickly.

# Manage Your Entire Marketing Mix
With powerful contact management and campaign management capabilities, you can maximize the efficiency of your entire online and offline marketing mix. Use Salesforce to manage leads, convert them to opportunities, ensure data quality, and analyze & report campaign results.· Empower Your Channel o Make the latest versions of critical collateral available quickly to your channel with the document management capabilities of Salesforce. Use asset management to learn which products your customers already own & to target cross-sell campaigns more effectively.

# Empower Your Channel
Make the latest versions of critical collateral available quickly to your channel with the document management capabilities of Salesforce. Use asset management to learn which products your customers already own and to target cross-sell campaigns more effectively.

Marketing Automation :

Measure Your Revenue Impact Generate, manage, and report on leads and sales within a closed-loop system that integrates sales and marketing. Report on campaign results with sophisticated real-time analytics. Enable business users to quickly create their own reports and dashboards to provide business insight. With packaged and customizable reports, charts, and graphs, users have a real-time view of the business.

Sales force Automation :

# Loved by the Sales Force
Reps need solutions that make their jobs easier, not more complicated. Salesforce gives them fast access to data - online, offline, and via mobile devices - and links easily to popular tools like Microsoft Office and Outlook. With a user interface rated "simple and intuitive" by PC Magazine, Salesforce is the one SFA solution every sales rep will love and use.

# Critical for Sales Managers
Managers need visibility into the activities of their reps and insight into where they stand with their pipelines. Salesforce provides powerful opportunity management, forecasting, reporting, and customization capabilities, so sales managers can be confident their teams are producing at their full capacity.

# Trusted by Executives
Executives need accurate information so they can evaluate their company's past performance while looking ahead to the future. They want to answer critical business questions quickly without sifting through reams of data. With the powerful analytics and customizable dashboards that Salesforce provides, executives have the real-time information they need to be effective.