Bonzer Technologies has a well-defined and mature application maintenance process which allows effective capturing and reporting of maintenance requests. This process supports a distributed delivery environment where in work responsibilities can be effectively divided between the various organizations depending on the criticality of the requests. Each of these activities can be governed and monitored by SLA frame work :

		Requests management
		Management of incidents
		Processing of requests
		Work around
		Resolution
		Root cause analysis

Our application maintenance services deliver :

		Reduction in TCO (Total cost of ownership)
		Drive continuous improvements in quality of services
		Improve applications stability
		Reduce support costs thereby enabling more avenues to invest in our client’s business

Business landscapes are continuously changing, with the continuous emergence of newer and better technologies. As a result, managing IT and application maintenance to keep in step with the changes can prove quite challenging. Surveys of IT spending indicates that organizations spend up to 70% of their IT budget on non-discretionary costs — in other words, costs to maintain current IT functionality and operations. Therefore, it is imperative that the costs of IT management and application maintenance becomes more effective and efficient, thus providing your business the edge to compete. We start at the first level, i.e. corrective maintenance and over time evolve to the most advanced level, i.e. perfective maintenance. Our Maintenance methodology is backed by years of experience and our extensive knowledge base of technologies and domains.